SERVICE

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Service Philosophy

At Huizhou Xinyi Technology Co., Ltd., we uphold a customer-centered service philosophy.

We believe that providing exceptional service is as crucial as manufacturing high-quality products.

Our aim is to build long-term and trusting relationships with our customers by meeting and exceeding their expectations at every touchpoint.

Pre-Sales Service

Our professional sales team is always ready to offer detailed product consultations.

We take the time to understand your specific needs and requirements, whether you are an individual consumer looking for a personal care device or a distributor interested in our medical device range.

We provide comprehensive product information, including features, functions, and technical specifications, to help you make an informed purchasing decision.

After-Sales Service

We understand that your experience with our products doesn’t end after the purchase.

Our after-sales service team is dedicated to providing prompt and efficient support. We offer a warranty period for all our products, during which we will repair or replace any defective items free of charge

In case of any operational issues or questions, our technical experts are available to provide online or on-site guidance. We also maintain a sufficient inventory of spare parts to ensure quick repairs.